President's Office Spokesperson Mohamed Hussain Shareef (Mundhu) has said that it will take another two months for the Citizens Complaints Bureau (CCB)—established by President Mohamed Muizzu in April to address and manage public grievances—to become fully operational.
In an interview with Adhadhu, Shareef explained that efforts are currently underway to integrate government agencies across the country with the CCB to ensure full functionality, a process expected to conclude within two months.
"This is a relatively complex undertaking," Shareef noted.
He further explained that the objective is to organize the system meticulously to ensure a seamless rollout of services without technical disruptions.
Shareef added that arrangements are being finalized to ensure that complaints submitted to all government offices, including those in the atolls, reach the Bureau with uniform speed and are efficiently forwarded to the relevant authorities.
Once the CCB is fully operational, citizens will be able to lodge complaints through a dedicated portal currently under development, as well as a 24-hour helpline. Shareef noted that grievances can also be submitted via social media handles and formal correspondence.
The spokesperson highlighted that the new portal will be AI-powered, allowing complainants to track the real-time status and progress of their submissions.
According to Shareef, the President's Office is already actively responding to grievances currently being received.
He further noted that while letters and complaints sent to the President's Office were previously dispersed across various sections, internal systems have now been restructured to ensure all such documentation is centralized under the head of the CCB.
Last month, Mohamed Mahid Shareef was appointed at the ministerial level to lead the CCB. The bureau's primary mandate is to manage and respond to public complaints submitted through various platforms.
