Maldives Islamic Bank (MIB) has gained popularity and public confidence in a short time. With the expansion of customer service and convenience for customers, many people are now choosing MIB.
MIB Deputy CEO Ahmed Riza told Adhadhu that the bank has made great improvements in its services using modern technology and is working closely with customers to address their concerns.
"We are always thirsty for the development of MIB and the progress of Islamic banking. That is also a great encouragement for us. Our staff are always working tirelessly to promote MIB," he said.
With MIB facilitating the online opening of bank accounts last year, Riza said people across the country and abroad can now open MIB accounts without having to travel to Male' or an MIB branch on another island.
He further noted that many customers who wanted to join the bank's Ujaalaa Dhiriulhun financing scheme faced difficulties as they had to visit islands with MIB branches. He added that this can now be done online as well.
"The progress we made through self-service or technology plays a big part in our growth. We're also re-engineering our processes and automating our processes," Riza said.
MIB, which started with just one branch, now has 10 branches across the country. The bank also operates nearly 40 self-service machines.
In addition, MIB is digitizing and expanding its services. The bank is also announcing future changes to the service.
